Terms of Service & Policies

Understand our policies and protect your rights as a Chierici Jewelry customer

Shopping and Payments

Prices and payment terms are subject to change without prior notice.
The order will be processed after payment confirmation.

Deadlines and Deliveries

Shipping: within 3 business days after payment confirmation (customized pieces: up to 20 business days).
Delivery: carried out by Correios (Brazilian Post Office). The deadline varies according to the shipping type and destination zip code.

Exchanges and Returns

In accordance with article 49 of the Consumer Protection Code, you may request a return or exchange of the product within 7 calendar days after receipt.

Mandatory conditions:

The product must not show signs of use
It must be returned in its original packaging
Accompanied by all items and accessories sent

After analysis, we offer:

Exchange for another product
Credit for a new purchase
Refund according to the payment method

Customer Service

If you have any questions or issues with your order, we're here to help!

Email: atendimento.chiericijewelry@gmail.com

We will respond to your message within 24 business hours

Warranty Term

Chierici Jewelry guarantees the quality of its pieces, made of 925 silver, with an 18k gold or white rhodium plating and application of carefully selected natural stones.

Warranty Coverage

In accordance with the Consumer Protection Code (Law No. 8.078/90), we offer a 90-day legal warranty, plus an additional 6-month complementary warranty for manufacturing defects.

Structural defects in the piece
Manufacturing flaws
Problems with the setting of natural stones (when not resulting from misuse)

What is NOT covered by the warranty

Natural wear and tear of gold or rhodium plating
Damage caused by improper use or use outside of recommendations
Drops, impacts or accidents
Contact with chemical agents (perfumes, cosmetics, cleaning products)
Damage or breakage of natural stones
Signs of continuous use or normal wear and tear
Repairs performed by unauthorized third parties

Analysis Procedure

When you request a warranty claim, the item undergoes technical analysis. If we determine a manufacturing defect, we will:

Repair the item, or
Replace it with an equivalent product

If there is no manufacturing defect, we will return the item. We can provide a repair quote if desired.

How to Care for Your Jewelry

Chierici jewelry is made with noble materials and natural stones that require specific care. Durability depends directly on how you use and care for them: